We are coeliac safe
YES - everything that comes from our kitchen is completely gluten free. We work in a kitchen that does not have gluten on the premises, so this is a safe space for you if you are a coeliac. Our base mixes are hand filled in our kitchen.
How long will my order take to arrive?
Orders usually take between 1 to 7 days to arrive.
We use Australia Post to send your orders.
All orders are processed in a timely manner. We aim for 24 hours where possible, worst case is within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email
How can I track my order?
We send tracking for every order once it leaves our kitchen. You can also contact us on finchiesfarmgate@outlook.com if you are worried that your order might be lost.
Lost or damaged packages/ returns.
Rosebed and Finch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. While we will help as much as possible assisting with our chosen delivery service, we are not responsible for unforeseen circumstances with third party couriers.
Due to being a perishable product, we cannot offer returns or refunds.
Store credits may be offered on a case by case basis.
If you are not home to receive your package, Australia Post will leave it in a safe place. All orders are packaged in a sealed mailer bag for safe transport, however we can not be held responsible for a package if the recipient is not present to receive the order.
Order Cancellations & Modifications
We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please double check your order before placing it, ensuring all details in the delivery address are correct. If an order has already been fulfilled, we cannot change the order or shipping address.